Gillian & Co Return & Refund Policy

 

We want you to love your purchase, but if you’re not completely satisfied, here’s how we can assist:

✅ Returns

• Returns are accepted within 7 days of delivery.

• • Unworn, unwashed, and in original packaging

  • With all tags still attached

    Items must be:

     

• Customers must provide proof of postage when returning items (please use a trusted courier service).

• Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.

 

 

💳 Refunds & Restocking Fee

• Refunds are available, however a 15% restocking fee will be deducted to cover quality checks, steaming, and preparing items for resale.

• Refunds are processed back to your original payment method within 7–10 working days after we receive and inspect the item.

 

 

🔄 Exchanges

• Exchanges are allowed for the same product in a different size (subject to availability).

• If the required size is not available, you may exchange the item for another product of equal value.

• If the alternative item is priced higher, you can pay the difference.

• If the alternative item is priced lower, the difference will be converted into store credit (valid for 6 months).

 

 

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on:

• Bodysuits

• Swimwear

• Beauty products & accessories

• Mystery Boxes

• Sale or clearance items